Yes. I had problem with the modem connecting to my wireless router - DIR-300.
Was using the normal digital modem and then butt itchy, went to subscribe to the fixed phone line service. It is free, so what not right? But I spent alot time trouble-shooting the problem.
I am able to connect to the wireless router but not able to surf internet. The internet connection was fine for the first website pages, read that, pages only, then the connection starts to drop. Got to switch on and off the modem and the router, then managed to surf for few pages, the connection drop again.
At first I thought it is due to the router's firmware, upgraded to version 1.4 from Dlink website. Unfortunately, after upgrading the modem, the connection did not improve at all.
So, I called Starhub few times and finally managed to speak to a more knowledgeable Starhub CSO and he suggested me that he can separate the voice connection and the internet connection using different modem. Ureka! So luckily, I kept my old modem, did not sell to Karang Guni, the CSO asked for MAC address to separate my connection. He was quick and know what is going on and fixed the issue.
So now, I got both modem working, one for voice, one for internet.
Lesson learn, separate them if it doesn't work. I almost wanted to purchase a new wireless router which I am not sure that it will resolve the issue that I had encountered.
But well, if you are lucky and speak to the right party, things will be resolved.
GOOD LUCK.
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